Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
The Massachusetts General Hospital Center for Aging and Serious Illness (CASI) is seeking a Senior Clinical Research Coordinator to support ongoing clinical research focused on patient-centered and caregiver outcomes and improving the lives of older adults and those with serious illness and their care partners. Our research aims to improve quality of life, well-being, symptom and pain management, and reduce caregiver burden.

CASI's mission is to better understand the needs of older adults or those living with serious illness and their caregivers, develop new interventions, improve current treatments, and explore new questions at the intersection of aging and serious illness. Our interdisciplinary team is comprised of investigators from various disciplines including medicine, psychology, social work, and physical therapy. Our team conducts a vast array of clinical trial and observational studies in primary care, hospital-based, and community settings.

CRCs support the organization and execution of these research projects and center-wide initiatives. CRCs are responsible for assisting study start-up; recruiting, enrolling, and retaining participants in the study; performing study assessments and follow-ups; data entry and management; and facilitating community outreach and stakeholder engagement. Qualified applicants should be comfortable working in a team-oriented environment with other CRCs, program managers, interventionists, and medical trainees.

Ideal candidates will be self-motivated, attentive to detail, have the capacity to tend to multiple priorities and deadlines, and demonstrate strong interpersonal and organizational skills. Candidates with prior clinical research experience are required. Candidates with prior experience with serious illness, supporting older adults and other vulnerable and minoritized populations, family caregivers and diverse groups are strongly encouraged to apply.

Qualifications

Principal Duties and Responsibilities: Please note, the functions below are representative of major duties that are typically associated with these positions. Specific responsibilities may vary based upon Center needs. Similarly, it is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Study Start-Up:

Oversight of the clinical trials start-up process from receipt of proposal materials, protocol development, IRB submissions, through site(s) activation.
Assist with creation and editing of study documents, such as protocols, consent forms, and subject communications.

Study Maintenance and Regulatory Compliance:

Recruitment, enrollment, consent, and tracking of participants.
Collect and organize participant data.
Assist with preparation of annual review documents and progress reports.
Responsible for data reporting and management, collection of source documents, use and development of case report forms, adverse events reporting, filing, and archiving of study records, and resolution of data queries.
Verify accuracy of study forms.
Maintain and organize study regulatory binders, enter all required study data on an ongoing basis.
Documents patient visits and procedures.
Designs research protocols in conjunction with PI
Acts as a liaison between study teams and Human Research Affairs
Recommends protocol changes and submits adverse events

Program Management:

May coordinate multi-site trials coordinators in conjunction with Program Manager/Director

Quality Assurance:

Responsible for organizing and preparing for both internal and external auditing and study monitoring visits.
Prepares data for analysis and data entry.

Administrative Support:

Performs varied administrative support duties as required.
Communicates professionally and effectively with internal and external study collaborators, including investigators, sponsors, and monitors.
Plans and coordinates trainings and/or conference calls with external collaborators.
Conducts literature searches.
Assists PI to prepare complete study reports.
Assists Investigators with the preparation of posters and analyses for publication.

Grant Administration:

May design budgets in conjunction with the center Grant Administrator
May draft annual reports to sponsors and stakeholders in conjunction with PI

Supervisory Responsibility:

A Senior Clinical Research Coordinator may train, orient, and address competency of staff, interns, and volunteers

Skills / Abilities / Competencies:

The candidate should:

be well-organized, self-motivated, and attentive to detail;
be able to multi-task, problem-solve, function in a fast-paced environment, and manage time/work-load with minimal supervision;
have excellent interpersonal communication skills to effectively communicate with a multidisciplinary team and research participants;
have the ability to work independently, take initiative, and interact with clients and colleagues of multiple disciplines;
cultural sensitivity and humility in working with older adults and stakeholders in community settings;
be proficient in using administrative software (Excel, Word, PowerPoint), electronic healthcare records, webpage development, and electronic data capture systems (e.g. REDCap, Qualtrics);
demonstrate respect and professionalism for subjects' rights and individual needs;
have a working knowledge of clinical research protocols;
have analytical skills and the ability to resolve technical problems;
have an ability to interpret acceptability of data results; and,
have a working knowledge of data management programs (e.g. SPSS, SAS).

Sr Clinical Research Coordinators are expected work very independently. The Sr CRC may train, orient, and address competency of staff, interns, and volunteers.

Education:

Bachelor's degree required. Master's degree or 3-5 years of related experience preferred.
Experience working in a medical or clinical research setting (e.g. medicine, psychology, social work, public health)

Experience:

Spanish language fluency is desirable.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Senior Clinical Research Coordinator, MGH Center for Aging and Serious Illness (CASI)